Privacy Policy

This website is owned and operated by Talmira Perfumes FZE. 

 

Talmira Perfumes, through its website www.talmira.com (the “Website”), markets perfumery products (the “Products”).

 

The Terms and Conditions apply to all orders of Products through the Website with the exception of “special orders” and “tailor-made” products.

Sales though the Website are only for customers (the “Clients”).

 

Given the prestigious character of the Products, they are marketed through a selective distribution network. 

 

I. Availability

 

The Products displayed on the Website are offered for sale within the limit of available stocks and under the conditions of sale specified on the Website, in particular the pricing conditions.

 

Talmira Perfumes reserves the right to modify, at any time and without notice, the Products displayed on the Website. The sale conditions related to the Products, in particular pricing conditions, are those in force at the time of acceptance of the ordering.

 

The greatest care is taken by Talmira Perfumes in the presentation and the description of the Products. However, if in spite of this, substantive errors or omissions do occur, Talmira Perfumes may not, in any case, be held liable for such errors or omissions.

 

II. Cancelation

 

In the eventuality of a Product no longer being available after an order is completed, Talmira Perfumes will notify the Client by email or telephone with the least possible delay to propose the purchase of another Product on the Website as a replacement or to cancel the order.

 

In this latter eventuality (cancellation of order), Talmira Perfumes will reimburse the Client no later than 30 days from the date of payment if the Client’s bank account has already been debited.

 

Talmira Perfumes shall not be held liable in any way should it run out of inventory or if the Products otherwise become unavailable.

 

III. Conditions of ordering

While browsing the Website, the Client is able to know the various Products offered for sale on the day of the visit to the Website.

 

Navigation through various pages of the Website in no way constitutes an order.

 

During the browsing on the Website, the Client can be willing to place an order and can do so simply by clicking on the icon “add to basket”, such icon being next to each item shown.

 

The order placed through the Website is subject to the creation of an account on the Website.

 

These procedures require the validation of various steps by the Client in order to finalize the order and in particular require: to provide its contact details as well as the delivery address; to check its order and, if necessary, to correct the errors or modify the order, to pay the price of the ordered Products, to confirm the order.

 

An email summarizing the order shall be sent to the Client by Talmira Perfumes as soon as the order is recorded.

 

IV. Online ordering – Payment

At the end of the ordering process, the Client is asked to click on the ‘Pay’ icon. As soon as this is entered, the order is transmitted for processing. It can no longer be modified or cancelled except under the conditions expressly presented under the Terms and Conditions.

 

The data registered by the Website www.talmira.com constitutes the proof of the overall transaction accomplished between Talmira Perfumes and its Client. In case of conflict concerning a transaction accomplished over the Website, this registered data shall constitute irrefutable proof of the content of the transaction.

 

The price of Products is given in US Dollars, all taxes included and excluding delivery costs for orders outside UAE. Talmira Perfumes reserves the right to modify at any moment and without prior notice the price of Products offered on the Website. The Products are billed at a price including taxes posted on the Website at the moment of finalization of an order provided those Products ordered are indeed available at the moment of the order.

 

All orders placed on the Website must be paid immediately after the validation of the order.

Payments are secured and debit and credit cards accepted are shown on the ‘payment’ window. Cards issued by banks not domiciled in the UAE must be international banking cards.

 

The delivery of the order only takes place after verification of payment and upon receipt of the authorization to debit the banking card. The order is paid at once. The mere fact of providing a banking card number implies the authorization to debit the Client’s account for the amount of the order.

 

In the case of unavailability of Products ordered (see ‘Availability’), only the price of Products and the shipping costs will be debited.

 

V. Delivery

Once an order has been placed, it will be shipped to the postal address given by the Client when ordering, being specified that the address may not be a PO Box.

 

A competent third party carries out delivery and the Client understands that Talmira Perfumes cannot be held responsible in case of non execution or defective execution of this obligation attributable to the Client or resulting of an unforeseeable or insurmountable problem incurred by the third party or in the case of an act of God.

 

The method and cost of shipping will be indicated in the course of placing the order.

Purchased Products will be transported by usual postal services known to commit themselves to delivery of parcels usually within two to five days for UAE, up to three weeks depending on countries.

 

Orders will be executed within 30 days maximum counting from the day following the placement of the order by the Client, provided payment has been made in full.

 

Any delay in delivery should be indicated as soon as possible with an email to sales@talmira.com 

 

A delivery shall be deemed to have occurred as soon as the Products are made available to the Client by the transporter, the delivery being materialized by the control system used by the transporter. 

 

It is for the Client to verify immediately on receipt of the Products that those Products have arrived in the expected condition.

 

In case of delay, breakage or missing Products, the Client shall indicate its reservations on the delivery slip. In any event, the Client may then only exercise recourse against the transporter. Any problem must be confirmed by letter sent to the transporter within three days of receipt of the Products.

 

In addition, any problem of this type must be reported to the following address: sales@talmira.com.

 

VI. Refund

 

The Client shall have a period of 14 calendar days from the delivery date to exercise its right of withdrawal and to ask for the reimbursement of the Product(s) ordered and that are not giving satisfaction.

 

A withdrawal request shall be sent to sales@talmira.com 

 

In order to exercise its withdrawal right, the Client must return the Product(s) in perfect condition and in original packaging. 

 

Any Product damaged, already used, bearing traces of use, having been changed or not returned in the original packaging shall not be, in any circumstances, subject to the exercise of the withdrawal right.

 

Talmira Perfumes shall reimburse to the Client the total amount paid including the delivery costs with the exception of the costs of return. The reimbursement will be made in the same manner as the payment for the order, within a period of 30 days of the Client’s exercise of its withdrawal right subject to above mentioned conditions.

 

VII. Privacy Policy

 

Talmira Perfumes implements all available means to ensure the confidentiality and the security of personal data of the Client collected through its Website.

 

The collected data is needed to manage orders and is subject to data processing. As such, information related to the Client may be disclosed to technical service providers or subcontractors of Talmira Perfumes. The Client can object to the transfer of his personal data being precise that this objection can lead to the impossibility to deal with his order.

 

Apart from the managing of orders, the Client’s data may be used by Talmira Perfumes and its partners:

– To inform the Client about the forthcoming events and sales through invitations;

– To reinforce and personalize communication between Talmira Perfumes and the Client in particular through information related to Products, to the brand “Talmira Perfumes” and the display of new contents.

Furthermore, Talmira Perfumes may use technical means to obtain non-personal information on internet users in order to improve the functionalities of the Website, for instance by recording the number of visitors on a web page.

 

The Client shall benefit from a right of access, rectification, opposition and removal of its personal data. The Client may effectively exercise that right by sending an email at: sales@talmira.com